We're curious about: BEYONDFIT
Looking for Accurate Weather Forecasts? Click here.

Idea: secrets of high performing call centres

Welcome to http:// ca11centre .az.com

AZ AZ.COM 2011 ZORGIUM: The owner of the unique content which we abstracted has a web page that our search engine cached here. For your convenience, our search engine enhancement has rendered it script and pop-up free. Proceed from our abstracted version to the owner's website in our frame page when you have determined you have further interest. We've included a hyperlink above in blue that will take you to the original fully formatted article and sources when clicked. We've also included hyperlinks to alternatives below in blue. AZ.COM AZ Zorgium provides endorsement free abstractions.

These following stats are for our tracking and internal use only:
SiteClicks: 61%, SegmentsViewed: 73%, Weight: 83%
ForwardChainedVisitors: 83%, LinkBacks: 62%, VerControl: 1.18

IDEA Alternates: rendor rachberney chadonlun sexuels tonsil 2rgoutal nkdbeauty newacademy flatthefat ebookforex pwguru1 oneclickup comphelp dangator08
IDEA Favorites: az-kidrelent-az

Abstract

Blog ˇ Press
Vanguard Scotland - systems thinking consultancy uk

Menu:
* Home
* About Vanguard
* Our Consultants
* Get Expert Advice
* Systems Thinking Definition
* Change Management Services
* Sector Specific Case Studies
* Free Resources
* Digital Products for Immediate Download
* Contact

"Vanguard Scotland support has provided us with clear direction and
enabled us to measure performance effectively and act on the system
with greater speed."
Steve Bolan
Project Manager
City of Lincoln Council

"Professional, approachable and offers true value for money. I highly
recommend them."
Simon Walters
Head of Corporate Services
Lincoln City Council

"Vanguard Scotland should be in my view be the consultant of choice
based on the rapid results produced."
Russel Clarke
Head of Housing Services
City of Lincoln Council

Latest 'Effective Change Management'
tips & techniques

In The Name of Hope
Solving the Right Problem

free report on cutting costs whilst still delivering services-

-

Learn Systems Thinking
for service organisations from the people who invented it

Systems Thinking for World Class Customer Service, Organisational Culture
Change, Outstanding Growth, Better Morale and Efficiency & Effectiveness.

You'll never need to improve your service and cut your costs more than
you do right now.
* Last year the financial services ombudsman received 200,000
complaints about poor service.
* The public sector ombudsman saw complaints about service increase
by 12%.
* In telecommunications, complaints increased by 14% last year.

Whether you have major strategic or operational challenges we can help
you solve your problems fast and permanently.

And then there's the impact on the economy
* Profits in Scotland's biggest companies dropped by 19% last year.
* Whilst revenue in the same companies was down by 9%.

Further, customer confidence is at an all-time low
* According to the latest ICAEW/Grant Thornton UK Business Confidence
Monitor (BCM) economic growth next year will be slower than
forecast with companies reluctant to invest and back the recovery.
* Confidence in the retail and wholesale, manufacturing and
engineering, and property sectors has fallen significantly.
* And according to Google, internet users now consider a company's
reputation first before parting with information.

Finally it would seem like there's more bad news for employers as
* 50% of people in the UK don't like their jobs.
* 1/3 are seriously considering leaving their jobs.
* More than 27,500 jobs were lost in the top 500 corporates in
Scotland last year.

NOW is the time to improve service, cut your costs, improve
productivity, improve your morale and increase your competitive
advantage.

And here's why it make sense:
* Studies show that a 5% increase in customer loyalty can icrease
profits between 25-85% (Heskett, Jones, Sasser, Loveman,
Sheslinger).
* In a study conducted by Xerox, very satisfied customers were 6
times more likely to buy than just satisfied customers.
* Studies showing the profit impact of market strategy show that
companies offering superior service will achieve higher than normal
market growth.
* Companies with better service have a minimum of 8% higher profits
and can charge higher prices.
* Findings from studies show that companies offering superior service
achieve higher than normal market share growth (Buzzell & Gale
1987), that the mechanisms by which service quality influences
profits include increased market share and premium prices (Philips,
Chang and Buzzell 1983).

Last year:
* On average our clients improved their service by a factor of
85%-200%.
* Our client's productivity increased by a factor of 30%
* Our clients saved around Ł150-Ł200k per project

Here's what makes us unique:
* We invented systems thinking for service organisations, we have
more experience than anyone else in the industry and we pass that
experience on to you.
* We have a proprietary model that gets to the heart of your
organisation's problems fast.
* We coach you how to create change and make it stick.

To get started you can get a variety of information on how other
clients have created change on our case study page.

All the best,

Stuart Corrigan
MD, Vanguard Scotland Ltd
Merry Christmas from Vanguard Scotland

VANGUARD (SCOTLAND) LTD | Unit 38, Imex Business Centre

Dryden Road | Bilston Glen | Loanhead | EH20 9LZ
T: 0131 440 2600 | F: 0131 440 2604

Copyright Š 2009 Vanguard Scotland

Our Privacy Policy

End of Abstract

View Full Article

Find other ZORGIUM pages using AZ.COM:

Enter your search keyword(s) into the search input field of http://az.com
The zorgium specific results appear in the right hand margin.

Find other ZORGIUM pages using your favorite search engine:

Enter your search keyword(s) and the keyword "zorgium" into the search input field of http://bing.com, http://yahoo.com or http://google.com.

Heads up: There's an ongoing spamdexing of Google searchbot algorithms. Sites that are 'copies of copies' and cloaked sites which include Zorgium keywords presented to search engine crawlers yet garbage content presented to human visitors were hosted on thousands of IP addresses and domains registered immediately after the introduction of Zorgium in November of 2009. The Hostgator/'The Planet'/Softlayer datacenters in Texas seem to be the epicenter of this activity in conjunction with anonymously registered domains of various TLD's but primarily .info domains at Godaddy which, in our opinion, has some sort of connection to the domains of goldmint.in and goldmint.org. Google has begun to notice this and has begun to lower the ranking of these sites and put our original sites back on top of the search rankings. These actions, as far as we can tell, negatively impact the use of the keyword 'zorgium' as a search term and provided little benefit, if any, to the perpetrators.

ZORGIUM note to content providers: If you don't want your page to appear in Zorgium's search abstraction then put an exclusion for "Zorgium" in your web server's robots.txt file.

DISCLAIMER: Zorgium is a free world-wide-web engine from AZ.COM. You may use it, but by doing so you agree that your use of other people's information discovered via our website is entirely your responsibility. Enjoy!